![]() ![]() Mike Kauffman, manager of Allerton Library said: 'We have had positive feedback from the public about the service. It's already proving to be a great success.' Joyce Little, head of Libraries and Information Services said: 'Self - issue means we can provide an even better service because it will reduce waiting times and increase the flow of users, leaving staff free to help customers. The unit is also user friendly with a new lower desk to facilitate use by children, the disabled and wheelchair users. In addition to the easy to follow on-screen instructions, staff have provided colour guides on how to use the system, and a comments book, for feedback from customers. ![]() To return books, customers swipe their card, press button two and drop the books into the letterbox which is placed under the unit. To issue or renew books, customers simply swipe their library card, press button one and are issued with a receipt which provides the title of the book, and the date it is due back. Liverpool became the first public library authority to use new 3M software which eradicates the need for customers to wait for staff to become available.Įverything about the system is designed for simplicity, and allows customers to issue, return and renew their books without having to queue. The library of tomorrow has arrived in Liverpool - with a promise to wipe out queues for good.Īllerton library has become the first self-service library in the country thanks to a computer which allows customers to issue, renew or return books at the touch of a button and the swipe of a card. ![]()
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